Our Products

How can I place an order?

Choose one or more products. Select the color and size that you want, and then add the products to your shopping bag. Finally, click the shopping bag to log in and follow the steps to place your order.

What can I do if I experience some trouble placing an order?

Please contact Maui Studios customer care by sending an email to info@maui-studios.com.

When a product is not available, what can I expect?

We have two codes that we use with unavailable products:
"Sold out": the product is permanently out of stock and will not be restocked again.
"Unavailable": the product is in the process of being restocked

My Delivery

What countries do you ship to?

We ship to all countries within the European Union, as well as to the United States and Canada.

What are the shipping times and charges?

The carrier is PostNL. Shipping is charged at as follow
Domestic Standard Delivery Netherlands: 6,95 Euro
Standard Delivery with Track & Trace EUR zone 1*: 13,00 Euro
Standard Delivery with Track & Trace EUR zone 2*: 18,50 Euro
Standard Delivery with Track & Trace Worldwide: 24,30 Euro


*EUR1 Belgium, Denmark, Germany, France, Italy, Luxembourg, Austria, Spain, UK, Sweden.
*EUR 2 All other countries in Europe

How can I track the delivery of my parcel?

A "track and trace code" allows you to track the delivery of your parcel.

Can I modify my order?

To modify an order, please contact info@maui-studios.com as soon as possible, and we will let you know what we can do.

How can I be sure that my order has been confirmed?

You will receive an email once your order has been confirmed.

How soon will my order be processed?

We have a ready-to-wear collection as well as made to order.
Our made to order items will take between 2-4 weeks to be send as they are all hand-sewed.
All ready-to-wear orders that we confirm on working days, Monday through Friday, will be processed and shipped the next working day. Orders that are being placed on Saturdays, Sundays or public holidays will be confirmed, processed and shipped the next working day.

How can I view the status of my order?

You will receive an email to notify you that status of your order. Please email info@maui-studios.com with any questions regarding your order.

Payments

Is my payment secure?

During the payment process, the padlock symbol will appear in your browser to confirm that your connection is encrypted and secure. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.

What are the means and conditions of payment?

All transactions on the maui-studios.com website take place in EUR€. We accept the following payment methods: iDEAL, all credit cards, Apple Pay, as well as Paypal.
When using money transfer, we send your parcel only after receiving payment.

Can I change the shipping address once my order has been confirmed?

Once your order has been confirmed, if you want to change the shipping address, please contact Maui Studios as soon as possible, by e-mailing your request to info@maui-studios.com, although we will do our best, we cannot guarantee that such requests can be taken into account.

I have not received my parcel. What should I do?

In case of a problem, please contact us by sending an email to info@maui-studios.com

Returns

Under what conditions may I return a product?

For Ready-to-Wear, the products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn. Refunds will only be issued in the same form as payment and shipping costs are non-refundable. For multiple product orders that are being returned, we kindly ask that all is to be returned in one consolidated package. Please email info@maui-studios.com and request a Return Label within 7 days of receiving your order that you can attach to your package.

I would like to return a product. What should I do?

To return a product, you first need to obtain a Return Label by emailing info@maui-studios.com

Request a Return Label and state the item you want to return, state reason for the return.
Print the Return Label.
Put the Return Label in the parcel.
Send the parcel to the address shown on the return label.

For all problems with our products such as damaged goods, defective products or products missing please contact us by sending an email to info@maui-studios.com.
If you want to exchange your product, you must request a refund, and then place another order.

What is the time limit for returning a product?

The time limit is 7 days from the day your order is received (you have 7 days from day of purchase to request a return. From day of request – product must be returned within 7 days), counting from the day you ask for a return.
You will then be refunded for the returned products. Please note, Maui does not offer refunds on shipment charges for returns.

Must I use a particular shipper when returning products?

For international shipments we request you to use UPS. If you request the return within the 7 days of receiving the parcel, Maui Studios will refund return shipping charges. Once the request is authorized and you have shipped the parcel, please let us know the shipping costs by sending the bill, since costs may vary.

How long does a refund take?

The refund will take place on the day the parcel with your product has been received and its content confirmed. You will receive an email confirming the refund. If you wish to cancel or modify your order, please send an email as soon as possible to info@maui-studios.com. We will try our hardest to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it.

Where can I get more information about Maui Studios?

You can stay informed by following the official Maui instagram account: @mauistudios. If you require anything in addition, you can send an email to info@maui-studios.com

I am a retailer and I would like to sell Maui Studios?

Please contact us with your request by emailing info@maui-studios.com

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